Shipping & Returns

Returns

Please choose carefully as we do not offer returns for change of mind. Product dimensions and images are provided but if anything is unclear please get in touch prior to purchasing.

Faulty goods

Faulty goods must be returned to our factory in Perth (email us for address) within 90 days of purchase with the receipt. We will assess the goods and offer a repair, refund, store credit or replacement. Items that show excessive wear and tear or misuse may not be eligible for return at the discretion of quoll. If we determine the product is faulty, we will reimburse your shipping cost when provided with a receipt.

Returns exemptions

Any item not in its original condition is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 90 days after delivery.

To complete your return, we require a receipt or proof of purchase. 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@quoll.store

Exchanges

We only replace items if they are defective or damaged.

We gather personal information about our customers for the purposes of:

• marketing, supplying or delivering our products to you;
• carrying out repair work (both in and out of warranty repairs);
• improving and developing our products; and
• expanding our business.

Quoll is committed to protecting your privacy and personal information because of our legal and ethical commitment to comply with relevant law and more importantly, because we know that you care how information about you may be used and shared.

Quoll will not sell, rent, share, or otherwise disclose personally identifiable information in violation of the commitments set forth in this policy.

In the process of dealing with our customers, we may collect and hold the following types of information:

• Information about persons who are customers or target customers as given to us by those persons, or information obtained from public domain sources such as other websites, magazines and newspapers.
• Information about roles, means of communication with, and personal attributes of officers, employees and other representatives of corporations with whom we deal, collected incidentally in the course of dealing with those corporations.

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The aforementioned information may be held in electronic records in data storage systems and hard copy which permit lawful access only by those company officers, employees and contractors who need access to perform their functions.

We may, from time-to-time, employ other companies and individuals to perform functions on our behalf. For example we may retain a third party repairer to provide a warranty repair. In these circumstances we may disclose personal information to such companies and individuals to enable them to deliver services on our behalf.

You are able to request access to your personal information, in accordance with the National Privacy Principles in the Privacy Act 1988. If you wish to access your personal information please contact us by email at info@quollstudio.com.au. An administration fee may be charged for the retrieval of any personal information.