Legal bits

Placing an order for products

You may order products by selecting and submitting your order through the site in accordance with these terms and conditions.

Any order placed through this site for a product is an offer by you to purchase the particular product for the price notified (including the delivery and other charges and taxes) at the time you place the order. Each order placed for products through the site that we accept, results in a separate binding agreement between you and us for the supply of those products. For each order accepted by us, we will: 

• supply the products in that order to you in accordance with these terms and conditions; and
• provide you with an email confirmation of that order.

We may ask you to provide additional details or require you to confirm your details to enable us to process any orders placed through the site.         

You must provide us with current, complete and accurate details when asked to do so by the site.

Payments

We accept Visa, MasterCard and American Express payments.

Inability to process an order

In certain circumstances, we may be unable to process your order. This may happen where the requested product is not available or if there is an error in the price or the product description posted on the site.

If we are unable to process an order placed through the site, then we will endeavour to notify you of that rejection at the time you place the order or within a reasonable time after you submit your order.

Stock availability and back orders

If the item is in stock, orders are generally dispatched within 1-2 days from the date of order. If the item is out of stock, orders can take a number of weeks prior to dispatching. You can find the lead time for individual products in their product description. We will contact you to advise of any changes and a new estimated availability date.

Information

Although Quoll uses its best endeavours to confirm the accuracy of any information, photographs and product 3D renders published on this website, you agree that Quoll cannot be held responsible for inaccuracies or errors caused by incorrect information supplied to Quoll by its suppliers. The information, materials and services on this website are provided for general information purposes only. It is current at the time of first publication. It is not legal or other professional advice or intended to be comprehensive. You are responsible for determining the validity, quality and relevance of any information, material or service assessed and to take appropriate independent advice before acting or relying on any of it to ensure that it meets your particular requirements. You should report any error or omission in any information, material or service, via customer feedback.

Neither Quoll nor any third party will be liable for any errors in content, or for any actions you take in relying on them. Neither you nor any other person may hold Quoll liable for any delays, inaccuracies, errors or omissions in respect of such content, the transmission or delivery of such content or any loss or damage arising from any of them.

Liability

To the extent permitted by law, all conditions or warranties expressed or implied by law are excluded and the liability of Quoll (in negligence or otherwise) is limited (at the option of Quoll ) to these Terms and Conditions and those listed in related Quoll warranties.

Please get in touch if you have any questions about our Terms and Conditions.

We gather personal information about our customers for the purposes of:

• marketing, supplying or delivering our products to you;
• carrying out repair work (both in and out of warranty repairs);
• improving and developing our products; and
• expanding our business.

Quoll is committed to protecting your privacy and personal information because of our legal and ethical commitment to comply with relevant law and more importantly, because we know that you care how information about you may be used and shared.

Quoll will not sell, rent, share, or otherwise disclose personally identifiable information in violation of the commitments set forth in this policy.

In the process of dealing with our customers, we may collect and hold the following types of information:

• Information about persons who are customers or target customers as given to us by those persons, or information obtained from public domain sources such as other websites, magazines and newspapers.
• Information about roles, means of communication with, and personal attributes of officers, employees and other representatives of corporations with whom we deal, collected incidentally in the course of dealing with those corporations.

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The aforementioned information may be held in electronic records in data storage systems and hard copy which permit lawful access only by those company officers, employees and contractors who need access to perform their functions.

We may, from time-to-time, employ other companies and individuals to perform functions on our behalf. For example we may retain a third party repairer to provide a warranty repair. In these circumstances we may disclose personal information to such companies and individuals to enable them to deliver services on our behalf.

You are able to request access to your personal information, in accordance with the National Privacy Principles in the Privacy Act 1988. If you wish to access your personal information please contact us by email at info@quollstudio.com.au. An administration fee may be charged for the retrieval of any personal information.